Our products are designed using US sizing.
Each product page includes a detailed Size Guide with measurements in cm and inches. Simply measure your chest, waist, and hips, then compare your measurements with the size chart to find your best fit.
Between sizes? We recommend choosing the larger size for a more comfortable fit.

No worries! If your item isn’t the right fit, you can request a return or exchange within 15 days of delivery.
To be eligible, items must be unworn, unwashed, and returned with all original tags and packaging.
Looking for a different style or color? Just return your original item and place a new order.

Yes! For most two-piece sets, the top and bottom are also available for purchase separately, allowing you to choose different sizes for each.
If you can’t find the individual items, simply contact us with the product link. We’ll check availability and, if possible, provide separate purchase links.

Most orders arrive within 7–20 business days.
Please allow 1–5 business days for processing and 7–15 business days for shipping, depending on your location and the shipping method. As soon as your order ships, we’ll email you a tracking number so you can follow its journey.

For more information, please visit our Shipping & Delivery.

We ship from our warehouses in the United States, Germany, and China.

Your order will be shipped from the warehouse that best serves your destination based on your shipping address and product availability.

Whenever possible, we prioritize shipping from the warehouse closest to you. If an item is unavailable at your local warehouse, it may be shipped from another warehouse to avoid unnecessary delays.

Most orders are shipped within 1–5 days after order confirmation. However, during peak seasons, sales events, or when demand surges unexpectedly, processing may take a few extra days.

You can track your order in either of the following ways:

Through Your HOOOYI Account
Log in to your HOOOYI account, go to My Orders, and click the tracking number to view your shipment status.

Through Your Shipping Confirmation Email
Once your order has been shipped, we’ll send you a shipping confirmation email with your tracking number. Simply click the tracking link to follow your package. If you haven’t received your shipping confirmation email, please contact us at hi@hoooyi.com, and we’ll be happy to assist you.

Please note that tracking information may take 12–24 hours to update after your order has been shipped.

First, please check your spam or junk folder, as our emails may occasionally be filtered there.

If you still can’t find the email, please contact us at hi@hoooyi.com. Your email address may have been entered incorrectly when placing your order. We’ll verify your email address and resend your order confirmation or shipping confirmation email if needed.

Don’t worry! it’s common for tracking to pause for 3–7 days during international shipping.
Delays can occur during customs clearance, transfers between shipping hubs, holidays, or severe weather.
If your tracking hasn’t updated for more than 7 consecutive days, please email us at hi@hoooyi.com with your order number, and we’ll investigate the shipment with the carrier on your behalf.

These tracking updates usually mean your package has reached your local carrier and requires your attention.

First, please confirm that the shipping address on your order is correct. If it is, we recommend contacting the local carrier directly, as they can provide the fastest assistance with locating your package, arranging re-delivery, or scheduling a pickup.

If you still need help, feel free to contact us at hi@hoooyi.com, and we’ll do our best to assist you.

First, please check your mailbox, front porch, garage, or any other safe place where the package may have been left. We also recommend checking with household members, neighbors, or your building’s front desk or management office.

In some cases, carriers mark packages as “Delivered” up to 48 hours before they actually arrive.

If you still haven’t received your package after 48 hours, please contact your local carrier first. Then email us at hi@hoooyi.com with your order number, and we’ll be happy to help investigate the shipment.

A package may be returned to us if delivery couldn’t be completed due to an incorrect or incomplete shipping address, an unavailable recipient, an invalid phone number, or other delivery issues.

If your tracking shows “Return to Shipper/Sender”, please contact us at hi@hoooyi.com with your order number. Once the package is returned to our warehouse, we’ll help you arrange a reshipment or refund, depending on your preference.

Yes! Orders with a discounted subtotal of USD $89 or more qualify for free standard shipping.

For orders below the free shipping threshold, shipping costs are calculated based on your destination, shipping method, and order weight, and will be displayed at checkout before payment.

Please note that taxes (if applicable) are not included in the free shipping offer and will be calculated separately at checkout.

Yes! We currently ship to most countries and regions worldwide.

We’ve expanded our shipping coverage to support most locations worldwide. To check whether we deliver to your address, simply proceed to checkout and enter your shipping address. If your location is supported, the available shipping methods will be displayed automatically.

Please note that we currently cannot deliver to some remote areas, offshore islands, or restricted locations.

Import duties, taxes, or customs fees may apply depending on your destination country’s customs regulations.

These charges are set and collected by your local customs authority, not by HOOOYI. The amount varies by country and is determined by local import laws.

If applicable, any estimated duties or taxes will be displayed at checkout. If they are not collected at checkout, you may be required to pay them directly to your local customs authority or carrier before your package can be delivered.

Before Your Order Ships
Yes! If your order hasn’t been shipped yet, please contact us at hi@hoooyi.com as soon as possible. We’ll do our best to cancel or modify your order before it leaves our warehouse.

After Your Order Ships
Once your order has been shipped, we’re unable to guarantee cancellations or modifications.
If the package hasn’t been handed over to the carrier or is still eligible for interception, we’ll do our best to assist. Otherwise, you’ll need to wait until the package is delivered and then request a return, refund, or exchange in accordance with our Return & Exchange Policy.

We do our best to provide detailed sizing information for every product. However, we understand that everyone’s body shape and fit preferences are different.

You can request a return or exchange within 15 days of delivery, provided it meets our return eligibility requirements.
To be eligible, items must be unworn, unwashed, and returned with the original tags and packaging.

If you’d like a different size or color, you can request an exchange or simply return the original item and place a new order.

Although it’s uncommon, your order may be canceled and refunded for one of the following reasons:

1. Incorrect or Incomplete Shipping Information
If we need to verify your shipping address or recipient information but don’t receive a response within 5 days, we may cancel your order and issue a full refund.

2. An Item Is Out of Stock
Occasionally, an item may become unavailable after your order is placed. If we contact you with alternative options and don’t receive a response within 5 days, we may cancel the affected item(s) or your order and process a refund.

Refund processing times vary depending on your original payment method.

1. Credit & Debit Cards
Once your refund has been issued (usually within 1–2 business days), it may take 7–14 business days for your bank or card issuer to post the funds to your account.

2. PayPal
Once your refund has been issued, it typically appears in your PayPal account within 1–3 business days.

3. Store credit
Refunds issued as Store Credit are typically available in your account within 24 hours after they have been processed.

4. USDC
USDC refunds are sent to the original wallet used for the purchase. Processing times may vary depending on blockchain confirmation times and your wallet provider.

If you’re not completely satisfied with your purchase, you can request a return or exchange within 15 days of delivery through our Returns Center. 
Need help accessing it? Just contact us at hi@hoooyi.com, and we’ll be happy to assist you.


Important notes:
A. Items must be unworn, unwashed, undamaged, and returned with their original tags and packaging.
B. Do not send your return to the sender’s address shown on your package. This is not our return address and may delay the processing of your return.
C. Please make sure your return package contains only HOOOYI items. We are unable to return or compensate for items from other brands that are sent to us by mistake.

Please check our refund policy for the details.

Return shipping costs depend on your membership status.

Ordinary:
The return is at your own cost.

HOOOYI PLUS:
United States: Free returns
Germany: Free returns
All Other Countries: HOOOYI covers 50% of the return shipping cost.

How to become a HOOOYI PLUS? Click here to join us.

Once we receive and inspect your return, we’ll process your refund within 7 business days.
Your refund will be issued to your original payment method, and you’ll receive a confirmation email once it has been processed.

The time it takes for the refund to appear depends on your payment method:
1. Credit & Debit Cards: Usually 7–14 business days after the refund has been issued.
2. PayPal: Usually 1–3 business days after the refund has been issued.
3. Store Credit: Typically available in your account within 24 hours after processing.
4. USDC: Refunded to the original wallet used for the purchase. Processing times may vary depending on blockchain confirmation times and your wallet provider.

Please note that weekends, public holidays, and your payment provider may affect the time it takes for your refund to appear.

We’re sorry to hear that!
Please contact us at hi@hoooyi.com within 7 days of receiving your order.

To help us resolve the issue as quickly as possible, please provide:
1. Your order number
2. A brief description of the issue
3. Clear photos or a short video showing the defect or damage

Once we’ve reviewed your case, we’ll offer an appropriate solution, which may include a replacement, partial refund, or full refund, depending on the situation.

Please do not dispose of the item until we’ve completed our review, as we may need additional information to process your claim.

Before contacting us, please check whether your order has been shipped in multiple packages. Some orders are split into separate shipments due to product availability or warehouse locations, so your remaining item(s) may still be on the way.
If you’re unsure, please feel free to contact us at hi@hoooyi.com.

If an item is genuinely missing, we’re sorry for the inconvenience. Please contact us within 7 days of receiving your package and provide:
1. Your order number
2. A clear photo of all the items you received
3. A photo of the package and shipping label (if possible)

We’ll investigate the issue as quickly as possible and arrange a reshipment or refund, depending on the outcome.

We accept a variety of secure payment methods, including:

1. Visa
2. Mastercard
3. American Express
4. Paypal
5. Shop Pay
6. Apple Pay
7. Goggle Pay
8. Bancontact
9. Diners Club
10. Discover
11. iDEAL
12. Venmo
13. USDC

The payment methods available at checkout may vary depending on your country, device, and browser.

Our store currently accepts payments in U.S. Dollars (USD).

If your card or payment method uses a different currency, your payment provider or bank will automatically convert the amount to USD using the applicable exchange rate. The final amount charged in your local currency may vary depending on your bank or payment provider.

In most cases, these are temporary authorization holds or pending transactions, not actual duplicate charges.

This may happen for several reasons, including:
1. Multiple payment attempts (for example, if your first payment failed and you tried again).
2. Currency conversion by your bank or payment provider.
3. Temporary authorization holds placed by your bank before the payment is finalized.

Most pending transactions are automatically released within 3–7 business days and will not result in multiple charges.

At the moment, we don’t offer gift cards.
We’re always working to improve our shopping experience, so this may become available in the future. Stay tuned for updates, and feel free to contact us at hi@hoooyi.com if you have any questions.

We don’t currently offer Cash on Delivery (COD) as a payment option. Please choose one of our available payment methods at checkout.

Yes! Subscribe to our email newsletter to receive exclusive offers, new arrivals, and special discounts delivered straight to your inbox.

You can reach us anytime at hi@hoooyi.com.
We typically respond to all emails within 24 hours on business days.
If you don’t see our reply, please check your spam or junk folder, as our emails may occasionally be filtered there.

At the moment, HOOOYI is an online-only brand and doesn’t operate any physical stores.

If you need help choosing the right size or have any questions before placing your order, feel free to contact us at hi@hoooyi.com, We’re always happy to help.